This educational video allows supervisors & managers to have an interactive discussion with their employees to prevent simple problems turning into big and costly disasters. You get to learn from the mistakes of others through an actual Canadian legal case.
If you swear at a customer, you’d think an employer has the right to fire an employee. Well, this case illustrates that the old adage of “the customer is always right” doesn’t necessarily apply when any part of the process touches on a workplace human rights issue. This case won’t encourage your staff to swear at customers and get away with it, but it will alert people to how far reaching human rights protections go and how employers have to consider all the variables that go into workplace interactions.
This employer thought a strict policy is a good policy and instead not only did they have to pay for their wrong-doing, but they spent considerable time dealing with a legal case. Discussing this case with your employees and supervisors may save you from a similar fate.
This clip is 10 minutes and 4 seconds in length. Add a few more minutes for discussion and you can have a valuable tool to avoid workplace human rights disasters.
When you purchase this product, the digital files provided immediately upon payment include: .swf, .avi and .mov.