From Stephen Hammond's book Managing human rights at work: 101 practical tips to prevent human rights disasters, here is MP3 Chapter Two Are You Accommodating?
Listening time: 52:23
Tip #10. Discrimination can be direct or indirect.
Tip #11. You can still insist on important workplace criteria and standards, but they have to be legit.
Tip #12. If a policy discriminates on human rights grounds, you must accommodate the person to the point of "undue hardship."
Tip #13. Re-think policies and procedures to give room for accommodations.
Tip #14. Do your best to get employees to understand accommodation.
Tip #15. With an aging and more disabled population, look for ways to accommodate persons with disabilities.
Tip #16. "Majority rules" does not apply to human rights.
Tip #17. Come to grips with the fact that human rights accommodations are limitations on the way business is run.
Tip #18. Take a broad view of what constitutes accommodation.
Tip #19. Making accommodations is not being charitable. It is now a strong requirement.
Tip #20. Be willing to accommodate regardless of personal values.
Tip #21. Don't make assumptions about those with disabilities.
Tip #22. Find ways to soften the financial burden.
Tip #23. Train supervisors about the business obligations of accommodations.
Tip #24. Keep employees informed about accommodations.
Tip #25. Adapt your business now, so accommodations are unnecessary or reduced.