From Stephen Hammond's book Managing human rights at work: 101 practical tips to prevent human rights disasters, here is The Word Game - The Introduction and Chapter One.
Listening time: 25:15
Tip #1. Listen when people say certain words are harmful.
Tip #2. Be willing to adapt terminology to suit your audience.
Tip #3. Consider a parallel to decide if your wording is appropriate.
Tip #4. Don't let certain words distract people from your real message.
Tip #5. Ditch outdated words that offend regardless of intent.
Tip #6. Don't let extreme examples deter you from using respectful and common sense terminology.
Tip #7. Keep up with changing language.
Tip #8. Correct mistakes and move on.
Tip #9. Correct inappropriate language by employees.