From Stephen Hammond's book Managing human rights at work: 101 practical tips to prevent human rights disasters, here is a free mp3 tip called Focus on impact, not intent.
Playtime is 3 minutes and 26 seconds.
If you find this free .MP3 valuable, you can buy an audio copy of the book or a hard copy by clicking here:
Audio copy of Managing human rights at work: 101 practical tips to prevent human rights disasters
Hard copy (paperback) of Managing human rights at work: 101 practical tips to prevent human rights disasters